DISGUSTING SERVICE FROM HOLLARD INSURANCE!!!

I am soooooo disappointed and disheartened by the service provided to me by Hollard Insurance. Once again they have failed me and the *********** staff has once again failed to do their jobs... No shock there. This was not my first encounter with Hollard. I have had my cellphone insured with them for years, and it seems as though they are taking my patience for weakness and as a result, taking advantage of me AND MY MONEY!!!

Hollard Insurance took my phone in as it was flickering and one day it just died on me on the 14th of November 2018, many days after the claim was made, I made payment on the 28th of November 2018 due to the fact that I was waiting on my payday. I then contacted Hollard the following day to inquire about whether the payment was received and how long I would need to wait before receiving my phone. The agent I spoke to confidently said the payment was reflecting and I would wait three to five working days, so I waited. Five days later I made another call, one of many, and I was told that the phone was still in repairs. I was very confused as it had been five days later. I expressed how I was told it would take a maximum of five days, it is the 5th of December at this point. I accept it and figured let me wait another three to five days. I make another call on the 11th of December 2018 and still, more excuses, more speaking to agents who sound like they have no idea what they are talking about. By this time, an sms was sent and I was told the courier had fetched the phone from the warehouse- but still, no phone was making it's way to me. I call again on the 14th of December 2018, I am fuming with anger and frustration because I am paying for a service I am not receiving. I am told that the couriers should be delivering on that very day and I should wait until the afternoon. All I have been doing is waiting, but when money is being deducted, no one waits for me to have the money. Funny. So I tell the agent that I am fed up with waiting and once again, she sounded disinterested and just as clueless about HER JOB as I was. I continued to wait, phoneless and ****ed off because how much longer do I need to wait???? I called for what I thought was the last time on the 18th of December 2018 and was promised that my phone would be delivered and the courier company would call me. Guess what? THEY NEVER CALLED- another example of incompetence. They could have arrived and found no one home, but they didnt care, I would wait again, as usual. They delivered the phone though- but where were the repairs I was promised? The repairs I was paying for?! The phone was returned to me with a new screen protector placed on a crack screen , it was cracked when it left. It came back and it was no longer charging, I had to place it in a certain angle for it to charge, it was no longer reading my second sim card (it is, or rather, was a dual sim phone). Now why is it being returned to me with more problems than when it was collected??? Did I just waste my time and money only to have my phone messed up even more?

The 19th of December 2018- first thing I did when I got to the office was call the stupid insurance company that fails me and many others from what I have heard. I immediately asked to speak to the manager, who didnt even sound like a manager, this was after about 7 minutes of holding. Okay, so I speak to this guy, I didnt even get his name, I got the name of the agent who transferred me (Nthabiseng)- I had spoken to her before and she was part of the empty promises brigade. The manager assured me that the phone would be collected tomorrow (20th of December 2018) and I would probably receive it next Thursday, but he wasnt sure, he had no idea what would be done and when I would receive the phone. I shouted and called them out on their incompetence and insisted that the phone gets collected from me today- he said it wouldnt be possible and I would have to, again, wait until tomorrow. He went on to say that if I feel that it is urgent, I should drive to their head office in Florida to drop it off. This would have been laughable if it were not so infuriating. I told him that he has the nerve to suggest that and inconvenience me even more than I have already been inconvenienced. Then out of the blue we got cut off, everything went quiet and no one has bothered to call me back.

I would like to know what kind of **** show and circus is being run at that company at our expense- literally!! What kind of nonsense is happening there and why should we beg for decent assistance when we are paying for this damn service??? Hollard is the reason people hate insurance companies