Disgusting service from Game Hollard Cellphone Insurance

<p>It has been now over 4 months that I've been awaiting a replacement cellphone. Whilst contacting game hollard cellphone insurance providers numerous times. </p> <p> </p> <p>This service is inconvenient, and the consultant's who you expect to be trained are absolutely in competent. It's also so disturbing to know that once you to report your phone as ****** you are then still debited without even receiving a placement phone. </p> <p> </p> <p>For the past week I was told by consultants to go in to the game branch in order to sort out my claim there almost everyday I had been told a different story. </p> <p> </p> <p>Firstly I was told that because I was a client for so many years without claiming I wouldn't have to pay any claim fee. Then when the consultant realised that he was poorly trained... He notified me that I should have to worry about the claim fee as I had been continuously debited for the past four months he further explained how because my phone was ****** early in October 2016 September's payment already covered it. Meaning 4×75 =R300 this was exactly how I was explained it. </p> <p> </p> <p>He then told me to come back tomorrow the same time in order to confirm that my dispute would be sorted out. So I did as I was told. Surprisingly when I called I was told that the system was offline and they could not assist me... but amazed me was this consultant who claimed to have been taking down messages the whole day knew the names of the last two consultants as well as was even able to call my surname...WOW! </p> <p> </p> <p>Even then too I was patient so I returned once more the next day... whereby I requested for an email to be sent to me confirming clarification of everything that she told me including that come Monday which is today... also stating that her manager has approved that my R300 that had been debited falsely by hollard insurance would be refunded back to them in order for me to happily pick a phone matching the value. This was all told to me on a recorded line!!</p> <p> </p> <p>Now I feel like when they mention calls are recorded it is a bunch of nonsense and proof of their incompetence because today when I requested them to contact me as I'm irate and I don't have the time to waste more money on this day light ******* of a company I was emailed that I need to make another payment. When my email was requesting to be called. </p> <p> </p> <p>This service is absurd... and during my daily visits to game I saw that there are many other customers who go through the very same delayed process. Which seems as if they use every opportunity to drain money out of their clients. </p> <p> </p> <p>This company should not be in business it's service doesn't even deserve a single star.....</p>