Disgusting service! Failure to pay out claim.

Good day I am Charmaine I had insured my Laptop with Hollard from 2018 to 2020, I was ****** and immediately called Hollard Finrite for an Insurance claim. I advise that I don't have a Serial Number as I have misplaced the box and the Laptop was ****** from me. I went to South Gate Game to Inquire about the Serial number unfortunately I was told that they don't have records for my Laptop Serial Number Game South gate Called Finrite on my behalf to ask procedures to be taken if the customer does not have the serial no. as I was not told that I have to send the Serial no to Hollard and also the consultant who help me when I receive the Laptop did not send the copy of the Serial no to Hollard.

I was advised by the consultant from Hollard to make an affidavit from the Police station and to write a motivation, all this happened in January every week I have to call Finrite they don't give answers they promise to come back to me with an answer which they don't. In mid-February I called Hollard Finrite I was told that my request was Declined but the Debit order went through for Hollard the month of February.

As a Loyal customer of Hollard Finrite who has never miss out on an insurance Payment I am angered and disappointed at their treatment and it means that they did not follow the POPI Regulation rule.