Disgusting service

I am writing to lodge a formal complaint, as I am not a satisfied client. I previously held a policy with Hollard Insurance, and at the time of taking the policy, I was assured that third-party cover was included.

However, I have now received a court summons for an amount of R20,775.29 from OUTsurance for a third-party claim, which Hollard has declined to cover. This is completely contrary to what I was promised when the policy was sold to me.

This situation suggests that the policy was sold with incorrect or misleading information, and I am extremely unhappy with the service and the financial consequences I am now facing as a result.

Please investigate this matter urgently and provide clarity and resolution.

My policy number is: ***.