Disgusting Service

I had the unfortunate experience of having my car battery being ****** 10 June I called in for emergency assistance to have my car towed 10 June being a Sunday afternoon I was advised that my car needed to be towed to the nearest battery centre. Obviously on a sunday afternoon there are non open. I then asked for my car to be towed to my home, so i can have peace of mind. I was then advised that i needed to pay for the extra kilometers, which was R187. This is totally unacceptable At 16:40 i was advised that Silver towing will be with me in 30 minutes. 30 minutes later no one arrived. At 17:20 i called in and was advised that they will be there in 20 minutes. 20 minutes later no one arrived. At 17:35 i was advised another 20 minutes. In all this time i could have been stranded in the middle of nowhere and God knows what could have happened. After numerous calls, screaming and threatening with taking this further, i was told that Silver towing was outside where my car was, and low and behold there was no one there. Only to find out they were at the wrong address. Eventually at around 18:15 they rock up in darkness Where i ask is the peace of mind having insurance in these times of emergency??? Being a female i am totally irrate with the treatment i received. I have had disgusting service from Hollard with this case and with a case from April. I will definitely be cancelling my insurance with you people and go out of my way to advise friends and family to never take a policy with you