Disgusting service

It's been a year now since I have lost my laptop. The account is under my mom but i had to do everything on her behlaf. I was asked to pay the deposit and fax the slip i did that. I had opened a case at the police station. I literally did everything that was required all i had to do was to wait on the delivery. It has now been a year my mom has been paying for the insurance yet your end of the bargain was NOT delivered. I spoke to so many of your consultants to assist, Tueolo, Tiisetso, Dillin , Sanele ,Olwethu, Bianca and Ramakaya I have even lost track of the others. I still have proof of all the calls i had made, the deposit slips and the faxed documentation. Still no help! Here's where it gets interesting! I was given the option to either get a deposit so I could purchase the laptop or get it sent to me . Fine the lady who eventually called me told me that the laptop was being sent to me. I waited for sometime when I called for an update they told me the laptop had been delivered to a lady by the name of Vuyiswa. I told them we still have not received it. They told me they would "Investigate". A week later a delivery guy arrived at our house updating us with regards to the delivery and he confirmed he had not delivered to our house but a lady by the name of Vuyiswa at ny144 who lived with Nigerians. When we called in again they told us that they would first have to retrieve the laptop from them and then send us another one which most likely wouldn't be possible but to cut it short till today we still have not received our laptop as you're still "investigating" I honestly find this very disgusting because money has been going into your account yet we have to suffer. I am dissapointed in your service because my mom has never missed not even one late deposit, you took her hard earned money and did not deliver. Your company is absolutely disgusting we want our laptop that we had BEEN PAYING for.