Disgusting, poor and ********* behaviour by this institution has left me carless

I took a car Insurance last year 2023 under the impression that my access is R4000 according to the consultant i spoke to on the phone and i was happy with that. It happened that now in March 2024 i had to log a claim for my car and that’s when i discover a lot about the insurance i signed up for. Information that i was never consulted or informed about regarding the insurance i am paying for every single month. The below is the list of my discovery: 1. I am being told that my access is percentage base and not the R4000 that i was told initially when taking this insurance. 2.Secondly i am being told that the package that i bought was discontinued and therefore you guys decided without my concern to move my package to Sure buddy. 3. Another consultant has informed me that the access is actually not the percentage base but R7500 and i have "NEVER CONSERNT TO THAT" 4. And on top of all this new information, i am told that if i want to stay in the package i signed up for i must insure something else if not i am automatically moved to sure buddy and their new terms and this is violation of my right as a consumer. I am the one paying for the service and it’s my choice and decision to choose if i am ok with your new move or not and in this case i only find out because i was putting a claim why? 5. How it is this ethical? if i miss one premium and i happen to have to claim will you pay out? Of cause not but when you decide that you want to change or increase my access i should not have any problem with it? 6. The claim I log was for an incident that happened three weeks ago and till this day my car has not been fixed yet come month end you will be deducting your premium right? 7. I comply with everything and your processes regarding the claim yet am stuck here with a car that is not fixed and tell me why I am paying you every month without fail? Give me reason why I should not move my portfolio elsewhere? 8. Your service is appalling and am really not surprised by the Hello peter complaints review, you really have poor customer service and must do something about it fast or else you will lose a loyal customer. Resolution: I want my car claim attended to URGENTLY as you also take money urgently on my pay date. I want the package I signed up for without any alteration that you are producing now. I want to know in writing what is my access fee and who is it insured with Hollard or sure buddy? If you fail to give me or continue my package as it is from the day I took it , please kindly refund my premium since the day of inception and we can politely part ways.