Disgusting & Negligent Service

<p>I took out travel insurance with Hollard/Oohjah for a trip I recently had. I unfortunately missed a connection flight due to severe weather and to add to this, my luggage got lost by the carrier which meant that I could claim from the Insurer.</p> <p> </p> <p>First of all we had to deal with terrible service where after submitting paperwork, nobody came back to us to confirm the status etc. Everytime we had to call, with the consultants ALWAYS too busy to take the call which meant leaving messages without them ever coming back to us. Annoying and certainly not best practice at all.</p> <p> </p> <p>Moreover, upon claiming for the missed connection, they sent me paperwork for the claim to be settled. After I signed the agreement, Hollard then afterwards changed the details of this binding agreement and processed the payment - all of a sudden much less than what we agreed on. When I queried this, your senior management (arrogantly) refused to take responsibility, and stated that it is my email account that is not secured. My questions to you then, are as follow:</p> <p> </p> <p>1. Why do you send confidential information to an email account you claim knowingly to be unsecure? Why did you not send a protected file with a password?</p> <p>2. You stated that some of the information did not reflect on the settlement agreement. Why did you then process payment after receiving the incorrect paperwork YOU send to me apparently with the correct information? To date I have received only the one form from you.</p> <p> </p> <p>You are negligent in your conduct as you don't take responsibilty for your own wrongdoings, ********, and definitely not customer orientated at all. You should close your doors.</p> <p> </p> <p> </p> <p> </p>