Disgusting customer service from Hollard.

Hollard level of service delivery has dropped emernsly. Since 2019 I have noticed the that they don't take care of customers or even care about it. Hollards systems always have a glitch as a customer you always worry whether your claim would even be paid out. I got a household content policy with Hollard earlier this year, and the first two months their systems did not activate the debit order I had to call them to enquire and only then did they realize (so unprofessional) this means if I didn't check I would have been under the impression that I had cover. Then it seems their system stopped debiting again in June and this time I didn't check. I recieved I call from Hollard last week, and the agent was asking me whether I paid or not?(are they running a ****a shop)? After telling her everything I was informed that a manager will call me... I'm still waiting for the manager. I then got an email yesterday that I missed my premiums in June and that my policy will be cancelled immidiately (I thought financial services have to inform you within 30 days and not 8 months later)? I will be approaching the ombudsman however if you have a policy with Hollard you should be worried. I think at this point policies will not be paid out by them. I will be moving my mother's building, car and household content policy from Hollard as well. We can't be paying for bad service.