Disgusted with the service I am receiving form Hollard

Good Day Hollard,

My claim has still not being resolved, this is now becoming an irritation. At the end of the day this process should not be this long and tedious. So I have been to your supplier Mavis Brother’s and they DO NOT HAVE THE CHAIN THAT I HAD. I have also asked Sandy if Mavis Brothers does not have the chain I am looking for then what do I do, and her reply was ''then Hollard will pay you out'' . That claim was approved for R16200.00 so then I have advised Hollard about this, now currently I have to wait until Hollard’s gets more quotation, now this is the part that I don’t understand as to what is the problem.

Hollard at the end of the day I have been paying my premium for this specified portable possessions. My cover is R17000.00, please advise me as to what is the issue with not getting my claim resolved.

Regards, Karmanie