Disgruntled Customer: Roadside Assistance from Hollard Insurance

I am currently insured with Hollard Insurance for my vehicle and this past Friday evening I had a vehicle breakdown in the Western Cape within 20km away from my house in Parklands. I called Hollard Road Side assistance for help and to my surprise I was told only the vehicle is covered for road side assistance and I was left stranded with my family including my kids whom I was traveling with. This is very frustrating and disappointing for a company to commit to offering comprehensive insurance and only to find out that does not cover basic roadside assistance needs. If it weren’t for my brother who came and rescued me and my family and offered me a lift back home we would have been left to fend for ourselves again the ********* on the dangerous N7 road. Be warned Hollard Insurance comprehensive cover is not comprehensive at all. It would have been great if they were honest enough to disclose this whilst signing up for their cover. But I glad this happened within a month or two after taking up their non-comprehensive comprehensive cover. It’s safer for me to leave this insurance as I am not sure what else they could be hiding from me.