Disgruntled customer

I am very unhappy with the service I have received (or lack thereof) regarding my claim for my ****** cellphone. I logged a claim on the 24th of August 2020 @Edgars Chatsworth, I received a message on the same date stating they have received my insurance claim and they advised that I should update and resend the documents, which was also done on the same day. I then received an sms stating that "the Edgars insurance claim will expire in 90 days". From that time till date I have not received any communication, I have sent multiple emails asking for any follow up and I have not received any reply. When contacting the callcentre number on ***the number rings unanswered, I also tried *** & *** which was also futile.

I would like a prompt response to this claim, as I am tired of being sent from pillar to post and not receiving any conclusion. The stipulated 90 day period expires on the 24th of November, and as such I would like to get a resolution.

Regards, Queen Buthelezi ***/ ***