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shekhar S

1 reviews | Active since Mar 2019

23 May 2019, 11:19

Disgraceful client service from Hollard

Hollard gave me the run around and left me stranded for 6 weeks and still refused to honor the claim. They only paid a small portion after 5 weeks and I had to pay the huge balance out my pocket. They look for every excuse not to honor the claim. They send out an independant assessor to find a way not to pay out. They do not beleive the technicians at the dealers and even the assessor finds confusion in the policy wording. Think twice before taking a policy from Hollard. My case is now sitting with OSTI.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply24 May 2019, 12:49
Official
Hello  shekhar singh 

Thank you for contacting us. 

I am sorry your claims experience prompted you to complain. 

You case is currently with the Ombudsman. 

For updates on your case please contact the office of the Ombudsman directly. 

Kind Regards

Lynne Lawrence
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