Disgrace of an insurance company

It's a pity I'm unable to score this company less than a 1 star rating because if I could I definitely would have. Hollard Insurance has by far the worst customer service I have ever experienced. I can't believe my family and I have been with this company for so many years. They haven't even had the audacity to inform me of any updates regarding my claim. I had to be the one who constantly had to call in to be given incorrect information and different SLA's ALL THE DAMN TIME, only to be told a month later that the claim has been denied. I requested for that decline letter to be emailed to me so I can take further steps and I have been waiting for that email for over 2 weeks now. I am extremely frustrated with this company and their call center agents who know absolutely nothing about customer service with their "it's not my problem attitude". This is not the first time I'm experiencing this with Hollard Insurance but it ends here. Fool me once, shame on you. Fool me twice, shame on me. AND I will make it a personal project to inform everyone that I know to cease any agreement that they have with you (cellphone insurance, funeral policy, etc). I've never experienced such ****************.