TM
Tristin M
1 reviews | Active since Dec 2024
23 Dec 2024, 14:41
Disatisfied with the service i received from savvy brokers under Hollard car insurance.
I would like to share my experience with a car insurance with Hollard which was facilitated under Savvybrokers. The accident happened on the 12th of December 2024 and i have submitted all the necessary documents and pictures that they required however savvy brokers have been delaying the process of getting the car to be assessed by their assessor so that the claim can be finalised. It has been almost two weeks now since i reported the accident and still to this day nothing has been done regarding my claim. Savvy brokers currently does not respond to my emails when i follow up.
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Replies (2)
Hollard Insurance's replyOfficial
23 Dec 2024, 16:54Hello Tristin Modillane.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply23 Dec 2024, 16:54
Official
Hello Tristin Modillane.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
TM
Tristin M's updateReviewer Update
30 Dec 2024, 13:38This is the worst service i have ever received. I was promised that the assessor will be coming today to assess the car however CHS claims handler is informing me that they will follow up with the assessor and now is 13h00 and there is no update regarding that. The assessor has been appointed since the 18th of December 2024 and to this date my car has not been assessed.
I do not under why the CHS claims are constantly delaying my claim.
I do not under why the CHS claims are constantly delaying my claim.
TM
Tristin M's update30 Dec 2024, 13:38
Reviewer Update
This is the worst service i have ever received. I was promised that the assessor will be coming today to assess the car however CHS claims handler is informing me that they will follow up with the assessor and now is 13h00 and there is no update regarding that. The assessor has been appointed since the 18th of December 2024 and to this date my car has not been assessed.
I do not under why the CHS claims are constantly delaying my claim.
I do not under why the CHS claims are constantly delaying my claim.