Disappointing service from Hollard Insurance

<p>My phone was ****** a month and a half ago. I contacted Hollard regarding the requirements to obtain another one. I then proceeded to submit all the required forms including paying the excess amount and sent it to them (15 January 2017)</p> <p>They informed me that my phone would be delivered within 3-5 working days. A week went by and I still had not gotten my phone. I called them to confirm the date of delivery and they confirmed a back log and promised delivery after 3-5 working days. The following week I had still not received my phone. I called again and they said their systems were offline and they would call me back (this was Thursday). The following day (Friday) they told me that my phone would be delivered the following Monday. At this point I was fed up. Monday arrived and still nothing was delivered.</p> <p>As a client I am very disappointed with Holland's service. Today is the 21 February 2017 and am still sitting without a cellphone. It has been more than a month since I have submitted all my documentation .</p>