Disappointing and unprofessional service from Hollard's claim department.

I am extremely dissatisfied with the handling of my claim with Hollard, which I submitted on October 10th. It is now over a month later, and I have received absolutely no updates or feedback regarding the status of my claim.

I only received feedback on the 15th of November telling me they will only get someone to contact me within another 14 days.

As the holiday season approaches, I urgently need my vehicle to travel, and this ongoing delay is causing significant inconvenience. I expected a much more efficient and responsive service, especially considering the amount of time that has passed since my claim was logged. The complete lack of communication from their team is incredibly frustrating, and I am left in a state of uncer*****y about when this will be resolved.

When I filed the claim, I was assured that it would be processed promptly. However, the continued silence and lack of any proactive updates from their end are not acceptable. I rely on my vehicle for essential travel during the upcoming holidays, and I am now facing the very real possibility that I will be without it due to the delays on their part.

Very disappointing and unprofessional service.