Diabolical service

<p>I took out a phone with cellc and took out csurance, my phone got ****** so I claimed and got a new phone, they sent me an SMS on the 27/02/2017 to say my insurance has been cancelled when I didn't request for that, I kept calling everyday to find out what was happening but all they kept saying is "it's active" but without any sort of proof. I asked for an updated insurance certificate with the updated phone but instead I got one with the old one. What are they running there because clearly they don't care about their customers. Most of the time the stuff is either RUDE or clueless, I don't know why was my insurance cancelled in the first reason there is no valid reason and o don't get why should o run after them when it's their fault.</p>