Device Insurance

I am so disappointed, with Hollard device insurance, I have submitted a claim with them, Then I received a call from Thatohatsi Machaba on the 21 January 2023 around 13:37 telling me that may device was only covered for only damages, off which that was not the explanation when I assign with them. Thatohatsi sent me a link that would not open. This is what they are doing when they don't want to pay. On the same day Hollard sent me an SMS stating that my claim documents are incomplete. Which contradict what was said telephonically. On the 23/01/2023 at 08H25 I called Hollard and I spoke to Ayanda Sithole requesting her assistance regarding the claim so see if she can send me the policy document and she told me that she cannot help me I need to call Cell C. because they don't have the documents the documents that I have signed. I am very disgusted with this.