Delaying in processing claims

Item: Hollard Insurance
Rating: 1
Author: Mlungisi S

I have worst experience with this insurance, dropped of my car for repairs at Panel beat on the 22nd February for hale storm damage and they delayed they authorization of the quote for my car to be fixed and that caused my car to be let outside unattended for three weeks now. The assessors that they sent busy negotiating discounts while time is moving and hired car days going down, the Insurer services is very poor.

Helpful (0)

Replies (2)

Hollard Insurance's replyOfficial

12 Mar 2024, 10:16

Hello Mlungisi We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.

To assist you further, kindly provide the policy number and claim number.

Regards
Hollard Insure Customer & Broker Experience team

Hollard Insurance's reply12 Mar 2024, 10:16

Official

Hollard Insurance's replyOfficial

14 Mar 2024, 10:55

Hello Mlungisi

Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards

Hollard Insure Customer & Broker Experience team.

Hollard Insurance's reply14 Mar 2024, 10:55

Official