Delayed claim

My vehicles computer box was damaged by the heavy rains that we had in durban on weds 16 sep, I notified the broker immediately and there was an assessor that came out to my house yesterday, however this morning when I called the broker I was told that there was no feedback. She then called me again, and she was told by hollard staff to be patient. This has annoyed me because month after month the premium is paid, and there are no hiccups, why is it that the moment you require service from insurance companies that you pay every month, you almost get treated like a ********. I am so tired of the poor service delivery in South Africa, and this is yet another company. I do not have another vehicle, so I'm now left without a vehicle because there is some sort of delay with my claim. I wouldnt want to even think if my car gets written off in an accident what would be the response. I've just been reading the bad reports about hollard, and do not want to be another statistic, hence my complaint...seems like the only way to get things done.