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nkosi.sithole nkosi.sithole

1 reviews | Active since Jul 2016

07 Apr 2024, 21:11

Daylight *******

After the storms of Midrand in November 2023. There was clearly a lot of hail damage. When we loaded a claim, a lot of the damage was attributed to "lack of maintenance" by Hollard. 3 red flags: 1. Assessor came unprepared and only took max 8 mins 2. Assessor didn't even bring a ladder to make a proper assessment. 3. Excessive time in making assessments and dealing with queries Hollard hasn't kept their own policy for "win-win-win". After many appeals, they promised to advise on final outcome this past Friday, however we still have no resolution.

This isn't a company that can be trusted and I don't understand how their auditors attest to going concern principles when the business model of abusing/robbing customers is unsustainable.

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Replies (2)
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nkosi.sithole nkosi.sithole's update07 Apr 2024, 21:12
Reviewer Update
Ref: HOL-230212-01 24
Hollard Insurance
Hollard Insurance's reply08 Apr 2024, 07:56
Official
 Hello  Nkosi
 
 
 Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 
 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 
 Regards
 

Hollard Insure Customer & Broker Experience team.