BM
BEAUTY M
1 reviews | Active since Nov 2015
25 Nov 2015, 16:44
damaged tablet not picked up
I emailed my claim form 29 September and 08 October and they never got back to me. I called several times having to wait until I got through on 30 October, I was asked to pay access of R150 which I did same day. I got an email afterwards for address to pickup the tablet which I rep**** to. up to this day the tablet has not been picked up. and today I receive an sms that my premiums will be increasing from R40 to R43, what am I exactly paying for as I am sitting with a damaged tablet?
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Hollard Insurance's replyOfficial
26 Nov 2015, 15:53Hello NOZIHLWELE,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply26 Nov 2015, 15:53
Official
Hello NOZIHLWELE,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.
Kind Regards
Lynne Lawrence
***