Customer service

<p>Hollard cellphone insurance does not approve my claim for the full value of my phone. It was a Jet employee that did not update my insurance. It is not fair for me as a customer because I do not operate on their system and it was not my error. The problem has been escalated for over a month now. Even the manager at Hollard does take it that it is not my fault that the cellphone insurance was not updated.</p>