CUSTOMEER SERVICE HORRIBLE

My broker logged the claim and on the 30th day only was the claim resolved and then you expect me to return the rental car even though you guys could've sorted the claim more than 2 weeks ago and now I am without transport because I cannot buy new car until written off one is paid by you guys

Then you don't even have the decency to extend my 30 day rental by a few days until the claim is paid and I can start the process of acquiring a new vehicle

It is not my fault you guys waited until the 29th day to contact the finance house to get settlement letter

I mentioned to the broker on 9/11/2023 that you guys must request registration and settlement documents from MFC directly and still you only did that on 06/12/2023

Meanwhile I am left without transport due to lack of competence working at HOLLARD

Completely unacceptable!!!