CRAZY INCREASE - NO NOTICE

My Policy with C-surance started off ok. I have 2 claimed for phone repairs, which I paid the excess of around R350-450. My premium was R150 per month. The premium has gone up but like R20.00 (which i don't mind, prices go up a little, that's life)<br> <br> I am in the process of making a claim when I'm not told my excess is now not R350.00, but R1500.00.<br> Now I'm fine with price increases, but this is not an increase, this is *******. When I signed up I was told the the premium and excess prices. I was not told when I was changing phones on the policy, that my excess will be increased to a ridiculous amount. Increases are always expected and excepted, but this is no normal increase!<br> <br> The response I have received from them is that terms say they can, so that's how it is! Its beyond ridiculous is what it is! It's almost the same as car insurance excess. I was apparently emailed on the 1st March notifying me of the increase, but the email address I have been using for the last 2 years and is on their system, has not received any notification. I publicly request them to accept my claim as it would be on the previous excess schedule, as this is fair. In future I will know what to expect.