Constant poor service from Hollard. Not wanting to pay out funeral benefits and investment plan

About a month a go I raised two matters as follows 1. My mom passed on on July 5 and to date Hollard has not paid out the funeral benefits of the policy I have with them 2. I also had a Savings plan which matured several months back and I have been trying to get them to pay out the money.

To date, these 2 matters remain unresolved despite raising them on this platform. I must now seek an alternative platform to ensure my plight is heard and resolved