Complaint Regarding Claim Assistance.

I am writing to formally express my frustration and dissatisfaction regarding the handling of my claim related to the accident that occurred on January 7, 2025.

Since the beginning of this process, I have been passed from one representative to another, which has not only delayed my claim but also left me feeling unsupported. After speaking with Nicolas Mohamed, I was referred to Margaret Sebetlela. Following my conversation with her, I was again referred to Leanie Brewin, who then directed me to Lungile Mabasa. Despite providing all the necessary documents and information at each stage, I have yet to receive a clear resolution regarding my claim.

The continuous referrals without any practical help or conclusion have been extremely frustrating. I had expected better communication and assistance from your company. I urge you to address my claim promptly and provide a definitive response on its status.