Complaint: Edgars/Hollard Funeral Policy - Stay Away

I am writing this complaint in pure frustration and as a warning to others. If you have or are deciding to take out the funeral policy from Edgars/Hollard Insurance please walk away or cancel it immediately. My mother had recently passed away and had (what she thought was a good thing) taken up the funeral policy with Edgars. If Edgars wants to offer such an option they would first need to appoint a designated person at each branch who deals with it and secondly they would need to send that person to a trauma/grief counselling workshop. The person who assisted us (and I’m using this term very loosely) had no clue where to start or did not know what she was doing; asked the most insensitive questions (i.e. are my parents married – I mean to ask that of person who had just lost his wife). It is now going for two weeks since we have submitted the claim against the policy and still nothing. You would need to submit documentation upon documentation and still no outcome. It seems as if they would not be happy unless you actually bring the Doctor to the branch. On the other hand I need to commend Metropolitan Life Insurance as they had paid out within 48 hours no questions asked. So my question is how is the documentation submitted to the one policy acceptable but not the other. It feels as if this is ********** and that Edgars/Hollard is happy to take your money, but when it comes to actually honour the agreement they find every excuse not to pay. Don’t say that you have not been warned; rather take out a policy with Metropolitan Life than with Edgars/Hollard. You will spare yourself and your family an immense amount of heartache and frustration.