complaint: Claim 939381

<p>Good evening,</p> <p> </p> <p>I trust my mail finds you well.</p> <p> </p> <p>I am extremely disgusted in the service I have received thus far from Hollard insurance, in saying that , I have had enough of waiting and being promised immediate service which I do not receive.</p> <p> </p> <p>I logged a claim on the 4 July 2016 for water coming out from my bathroom floor. Then last week Friday ONLY a plumber came to assess the damage. Up and till this moment I have received no phone calls regarding the claim or approval. In this time it has become worse where my bathroom is flooding. I am paying for water that is being wasted daily, never mind the fact that the Western Cape is partially going through a drought.</p> <p> </p> <p>Today I spoke to a "team leader" named Glenis on the following number ********** ,which assured me that this would be handled by today and that they would get someone to call me, 3 hours later I called again as I had received no feedback only to be told that she is on a call and that once again someone would call me, which did not happen. It is now after hours and there is no one to assist. </p> <p> </p> <p>I would appreciate assistance as soon as possible as this is a matter of urgency and obviously the staff at Hollard have no interested in assisting me.</p> <p> </p> <p>Kind Regards</p> <p>Teresa Bazley</p> <p> ********** 314</p>