Complaint about bad service from Hollard

I woul like to.share my bad experience with Hollard. I joined Hollard in 2017 having 2 funeral policies. From that they use debit to get my premiums. I asked them is it possible for me to change from debit to stop order and they said yes. I filled persal form with the hope of maybe next month ot will be sorted. I noticed that i hasn't not changed then i continued with debit. Early last year 2019 i went to the branch to enquire about this stop order and the consultant said maybe there was a mistake lets fill another persal form then everything will be fine then i waited for my payment date then realised that Hollard didn't debit like it used to do, i had a hope maybe this time this stop order thing is right. After some time I went to the branch again to be sure if everything is fine.. I was shocked when the consultant told me that I must pay there because they haven't recieved my premiums and the policy will lapse if i don't pay. I had to pay right away then waited for next because that their excuse that time was that the waiting period is three months for me to be changed to stop order. On September 2019 I went there again to check if they received my premiums or should I pay there and the consultant by the name of Avela confirmed that everything is fine now they did receive premiums through stop order and they will continue use stop order now then I was relieved. On January 2020 I managed to get my salary advice at work then I looked straight to see if Hollard is appearing or not..To my surprise Hollard was not there and I was so stressed that how because they everything is fine in September 2019. Then I went to branch again and they said my policy has lapsed. I am so stressed now i don't know what to do with Hollard. Im asking myself so many questions that i was paying Hollard since 2017 now i get this..I wasted my money and time