COMPLAINT

I bought a tablet from games stores. I insured it on the 15/05/2015. The lady that helped me in the games stores did not forward insurance papers to hollard. The screen on my tablet cracked on the 20/7/2015. I phoned games store in south gate. I spoke to Sinzi when she phone hollard they no detail of the insured item, meaning that the tablet was not insured. She faxed all documents to hollard on the 21/7/2015. I Kept on phoning hollard for assistance but no could help me i spoke to Donovan,Connie until i asked for management and i spoke to patrick.<br> He wanted me to pay the insurance cover of R120 which is understandable for the three months. Than he asked me to pay and excess of R150.00 which is unacceptable and to top it all he said that he would send the tablet for fixing and i will be held liable for that cost also. What nonsense is all this. I dont want this policy any more. When i told this to him he said it is my choice. How rude can a person be. This call was recorded n the 13/8/2015 with Hollard.