Claims not coming to the party

<p>I submitted a claim for damage to a motor vehicle accident that took place during May 2016.</p> <p> </p> <p>During the call, I mentioned all the damage to the vehicle. Later on an assessor was appointed to access the damage to the vehicle and authorization was given that the vehicle may be repaired at Auto Magic in Centurion. </p> <p> </p> <p>Upon enquiry, I’ve learned that the assessor didn’t authorise all the damage that I’ve reported and requested my father to contact Hollard on my behalf. He contacted your offices on 8 July 2016 and earlier today to discuss the matter. Although the service specialist agreed to refer the matter to management, nothing is forthcoming.</p> <p> </p> <p>The repairs to my vehicle that was authorised is almost done, yet the additional work or feedback from the assessor is absent. It is disheartening to trust an insurer to act diligently, yet when feedback is requested, nothing is forthcoming.</p> <p> </p> <p>Please contact me to address:</p> <p>- why Hollard neglected to address the concerns raised by my father.</p> <p>- why the repairs was not authorised as agreed</p> <p>- why you have not offered a rental vehicle as per our agreement and additional payment deducted</p> <p>- why must I be inconvenienced and constant follow up on a simple matter that could have been resolved amicably.</p> <p> </p> <p>Your urgent feedback is awaited.</p> <p> </p>