Claim taking too long without any updates

I lodged a claim on the 1st of September after I had a house *******. The claim was allocated to Samson and Everald, I last heard from them when they came last week Tuesday for an assessment & I have not heard or received any feedback. This is incredibly frustrating. I am without a phone and I cannot understand why it would take 2 weeks to even finalise that small claim.? When you pay premiums every month, you expect the same kind of efficiency when you are indeed and unfortunately I feel so out of the loop.<br> <br> My claim number is 898747