CLAIM TAKING FOREVER TO SETTLE

On the 14 July 2019 I was involved in an accident with my bike, fast forward to today 09 September 2019 my claim is yet to be finalized by Hollard (CLAIM No. ***)

I logged the claim on the 15 July 2019 and I struggled to get an update from Hollard they kept saying the claim is with their Senior Claim adjustor, I got hold of the claim Adjustor and he advised that I must send him the photos of the bike before the accident which I did. He advised that the claim report will be done in 10 days, past ten days I called again and he said he was waiting for the my case file from the Tshwane Metro police, I keep getting stories from this guys. After a month since my claim has been logged and countless calls to Hollard, the claim adjustor said he wanted us to meet so that we could go to the accident scene, which of the appointment was scheduled for the 17th August 2019, he then rescheduled for the 18th August 2019 which he never came or contacted me.

On the 19th August he sent me an email stating that “Kindly note I have been to the scene, and would like to confirm that the there was no impact with any objects either on or off the road at the time of the incident or after.”

What would he possibly find after 30 days since the accident happened, and how can he re-enact the accident with me no being there? I rep**** to he’s email explaining the details of the accident as reported to the police.

I called Hollard again around the 29th August 2019 and spoke to Nishal who is the Claim Adjustor and he now advised that he is waiting for the ECU report from BMW, and he should receive it before end of the day. On the 28th August 2019 he sent me an email that the report is being compiled in Germany and he will advise soonest.

Today is the 09 September 2019 and I still haven’t heard anything from Hollard, I have a feeling that they are trying to find a way not to approve my claim, I sent a follow up email to Nishal on the 06th September 2019 and still haven’t rep****.

I’m tired of this insurance company and want my claim to be finalised, I’ve never missed a premium and this is how I’m treated I wish I took a different insurance company.

How can a claim take 2 months to settle?