VN
Viveshen N
1 reviews | Active since Nov 2011
17 Apr 2015, 11:27
Claim taking a month
The claim 873187 has being going on for a month. I phone Hollard and they always say that some will phone me back, but nobody does.<br> People have come to access the damage but nobody has fixed anything.<br> the first claim was done so badly as well.<br> Really terrible service
Helpful (0)
Replies (1)0
Replies (1)
Hollard Insurance's replyOfficial
17 Apr 2015, 15:59Hello raulvive,
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent unfortunate incident.
We sincerely apologise for the delay in finalising your claim.
The matter has been referred to our claims administrator for urgent investigation and feedback. An agent will be in contact with you shortly
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent unfortunate incident.
We sincerely apologise for the delay in finalising your claim.
The matter has been referred to our claims administrator for urgent investigation and feedback. An agent will be in contact with you shortly
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply17 Apr 2015, 15:59
Official
Hello raulvive,
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent unfortunate incident.
We sincerely apologise for the delay in finalising your claim.
The matter has been referred to our claims administrator for urgent investigation and feedback. An agent will be in contact with you shortly
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We are sorry to hear about your recent unfortunate incident.
We sincerely apologise for the delay in finalising your claim.
The matter has been referred to our claims administrator for urgent investigation and feedback. An agent will be in contact with you shortly
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***