Claim taken 3 months and still ongoing

Bought a policy by HDS Capital (through Jason Hartman). Put in a claim for our vehicle on the 5th December 2017. Vehicle been at panel beaters since then. Eventually Hollard decided that they would write the vehicle off on the 29th January 2018 (they could not make up their minds about repairing the vehicle or writing it off). In the meantime the vehicle has been at the panel beaters. Backwards and forwards between Hollard and HDS none could inform us what was the next step and forever stalling and never getting back to us. In the meantime, a Danielle Trollip from HDS Capital on the 2nd February 2018 promised that the claim would be paid out by Wednesday 7th February 2018 so that we would not loose our finance with a replacement vehicle. Today we are at Friday 9th February 2018. We have received no feed back from anyone not from Hollard or from HDS. The kicker here:- The panel beaters have been paid in full and the vehicle has been removed to the selvage yard on Tuesday the 6th February 2017. So to date we have no money from Hollard and no vehicle from Hollard. I also feel that our brokers HDS should take responsibility as they are the ones who sold us this ****py insurance. Surely this is *****. How can they take a vehicle and not compensate? Also we have to pay the R13000-00 to the panel beaters. this will be coming off of our settlement once we receive it. This after the delay was from their side and not from ours. We have been pushing to get an answer from them since the 6th December 2017. Now we have to pay for this. Has anyone else had such an experience with them. This is despicable behavior from the brokers as well as the insurance company.