Claim still not paid since 21st March 2015

Burgulary occurred 21st March 2015 I was overseas returned early at my own costs as Natalie Holford was not answering my e-mails and not been of assistance got back to sort out claim as my door was also still not fixed, the inconvenience was unreal and Hollard was just not coming to the party. Upon my return I am still awaiting feedback from the claims department keep on calling Patricia Molefe for feedback and e-mailing no response. Hollard are now coming up with stories that I am underinsured a survey was conducted which was totally incorrect this being after the breakin I have asked how they came up with this advised they work on a formula I still have not received proof of this, they also advised that the reason the survey was done was because I could not provide proof of ownership I have sent them all the receipts I ahd plus photos was given of proof. I am still unsure why they not paying me what I am claiming for I am hearing different stories.