Claim *******

I had a cruise booked on a buy one get one free special. The cruise was delayed by one day, we opted to take the cancellation option that was offered. And glad we did because the reviews confirmed what a terrible experience it was. To my understanding from the conversation I had with one of Hollards consultants you will be paid the fare per person minus R500 access. Only one person on the booking paid fares yet 1500 was taken from my payout. The other guest were complementary and only paid port fees and room service fees which Hollard does not even cover. So if you cancel you will suffer huge loss even if your forced to cancel due to poor weather conditions. I paid 3100 in fees and another 1500 for Covid test. MSC paid me 1800 and Hollard 4000 4800 refunded on a trip I paid 9100 for that multiple people has confirmed was a horrible experience

Uriah Jansen had some nerve telling me : I am satisfied that we app**** the correct terms and conditions as per the policy wording, and that we not only communicated this in the policy wording, but also highlighted this to you in various communications. We will provide evidence of this to the Ombudsman.

These people are proud of how they rob people of there hard earned money. He or she was so proud that they are the only insurer that will cover you thinking you doing me a favour makes me the sickest.

I will never book anything that is affiliated with Hollard or ever consider them as an insurer