Claim Rejection

So as per my previous Complaints against Hollard and the safety around my family and neighbours, still no response. I called my Broker several times to no joy as they are are also waiting feedback from Hollard. This happened on the 13th of January 2024 today is the 16th of April 2024. HOLLARD CANNOT BE LOOKING FOR LOOP HOLES SO LONG AFTER IT TOOK THEM SOO LONG TO EVEN DO AN ASSESSMENT. MY BROKER LUANE RICHARDS AND ASSOCIATES ARE ALSO NOT GIVING ME FEEDBACK I HAVE TO CONTINUOUSLY CALL THEM. THIS IS NOW REDICULOUS.

Good Day LRA Team, So, over this long weekend I met with a few engineers some who are linked with insurance companies.Firstly, I would like to state that the below mentioned flaws are null and void, when Richard and his builder came to my home they assured me that the wall, material and specifications are of 100% Compliance and as per the plan, Richard himself stated that it is built solid. All plans etc tied up to what they saw. They also saw and commented on a well maintained wall/walls. So here are some facts about my current wall of which was built some 27 Years ago.Expansion joints shall be so provided that the necessary movement occurs with a minimum resistant at joints (So movement does occur and more with heavy storms etc)For Retaining walls, expansion joints spacing shall be a maximum of 32 feet on centres. (9.75 Meters)Over time, these slabs may move, expand, or contract due to temperature changes or ground settling. However, due to storms and floods these points move up to 3m or more thus determined by the storm or rain fall level.What transpired in our area including neighbours which was clearly shown to Richard is that damages by the peril caused a chain of events that naturally led to the resulting damage. My neighbours wall completely collapsed which fell in his back door neighbour’s property causing server damages, his insurer assisted with immediate effect. Richard viewed these damages as well. Expansion and contraction caused by extreme or fluctuating temperature, rain, soil conditions, earth movement, and the sheer weight of the building will cause your foundation to settle or move, which in turn cause your wall to collapse. Average expansion gaps on my spec of wall should be 14m apart. All workmanship maintenance and structure of my wall is withing every specification if not stronger. Hollard should be more customer focused rather than searching for loop holes not to settle. I trust all is in order above, my time obtaining quotes meeting engineers as well as their fees should also be settled. Kind Regards

From the 13/01/2024 as per my original complaint, Hollard has not yet paid out only excuses received. They are not even responding to the ombudsman. As mentioned my home structure was damaged due to the storm and yet no sympathy or settlement has been received.
Who is the next person I should go to ? Can someone please advise me.



Regards
Malcolm

So HOLLARD responded to the ombudsman saying that they did not recieve the notification of this claim. HOWEVER from the date i lodged this claim the asked fpr extensions to respond. Further to that they say its and IT error that they did not recieve the emails, if thats the case how were they asking for extensions to respond. The lies is continuous leave alone the loop holes. People are suffering due to the lack of claim settlement especially due to natural disaster.