Claim rejected for invalid reasons

I have a motor extender claim and very dissapointed in the manner this is being haddled.

1. I have been on hold since 8am in the morning avarage 20 minutes waiting on a call to be answered for motor extender claim. Already spent over R150 on waiting for a consultant.

2. My motor extender claim is being rejected because my car has missing service history for 2012. By the way I bought my car only 2 years ago and my motor extender started on 8/29/2017 and last major service was done on 01/06/2017. My car never missed a service ever. Ok now I finally got hold of one consultant and was told no issues with service just waiting for garage to send certain docs of damaged parts. I called garage and they tell me that the docs were sent long time ago and the I call back the call center and then I am told a completely different story same as initial that my service is not complete.

3. Now they said they will call me back, still WAITING!.

4.1 My million dollar question: How do I get service history for 2012 when I bought the car from garage in 2015.

4.2 I was told something about mileage and vehicle service and I think this is total BS, my car tells me when it needs service and take it to service, hence june it needed a service and paid a whooping R8000 at car service city in centurion.

4.3 Why was I not informed during a call I recieved that there are mileages I need to be aware of which again is total BS for me. Car mentions of service when it needs one. Also why did the insuarance not require this documents before I app**** for the insuarance. [Only **** companies do this]

4.4 When I call the call motor extender call center for recordings of phone calls I am told there are no reference numbers SERIOUSLY. Hollard is a big company to handle claims like this.

PROCESS GOING FORWARD ===================== 1. From the above mentioned I have a strong case against this process, and will fight for my rights.

2. Hollard needs to call me ASAP to resolve this, please with valid information. I am now tired of phone calls.

3. I have booked a BNB and use UBER everyday since work is far and my car is not being sorted. This will form part of my legal claim.

4. I need to know why there arent any call records and references.

Thank you and look forward anyones assistance on this matter. :-( Hollard Please help ASAP, this is not professional at all.

Regards Thabs