Claim Query

I called Hollard on the 7th Feb 2015 to arrange for them to tow my vehicle after my huband had an accident in my vehicle, Hollard sent a tow truck to pick up the vehicle. I then call them to register a claim on the 9th Feb 2015 and I received an sms the same day that Automagic will contact me to arrange for assessment, I waited and waited then I called Hollard on the 16th Feb to find out what was going on and to my surprise nothing has been done regarding my claim, I then received a call from Automagic on the 17 Feb and they wanted to come assess the vehicle at my work place and I told them that Hollard towed the vehicle to SMD Chamdor and I don't understand why they would send them to call me, I then received an a sms that James will contact me regarding assessing my vehicle, I didn't receive any calls and Hollard promised that someone will call me to tell me the progress of the claim but still nothing. I called James on the 19th Feb and he told me that he is not the one that is supposed to assess my vehicle and will tell his manager to call me. Two weeks has been wasted by Hollard and they don't even bother to communicate with me, Frustrating!!!