gM
given M
1 reviews | Active since Jan 2016
08 Jan 2016, 15:36
CLAIM PROCESS IS TAKING LONG
was involve in accident on the 05/12/2015 and my claim is still not yet process. no feedback is been given.<br> the last i heard from them was when they told me the blood test might take 6 months.<br> they dragging they feet in finalising the claim and i am paying premiums??<br> <br> my car has been towed back to my premises and i had to arrange my towing and had to pay for that.<br> <br> this is ridiculous. <br> <br> should i not hear from them i have no option but to consult with the Ombudsman .<br>
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Hollard Insurance's replyOfficial
08 Jan 2016, 15:52Hello kopzav,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply08 Jan 2016, 15:52
Official
Hello kopzav,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Kind Regards
Lynne Lawrence
***