JH
JAMEEL H

1 reviews | Active since Aug 2015

04 Aug 2015, 11:45

CLAIM PAYOUT-CLAIM CARD DEBIT CARD DAYLIGHT ******

AFTER MONTHS OF BACK AND FORTH OF MY CLAIM ENDLESS SHIFTING OF GOAL POSTS BY HOLLARD TO REPUDIATE CLAIM FOR THEFT OF HOME CONTENTS BEING FINALISED HOLLARD HAVE FINALLY AGREED TO PAY ME FOR REPLACEMENT OF GOODS ,THEY HOWEVER ARE SAYING IT WILL BE ON A CLAIMS CARD ONLY VALID WITH CERTAIN RETAILERS IN SA WHICH IS SO LIMITING-with whom they<br> (Hollard) have trade agreements with ,plus whatever benefits that may<br> be attached thereto in their favor. For me as a lame man on the street<br> cash means cash/EFT into bank account /BGC etc .How could I have<br> missed this in the policy wording?<br> I have not been explicitly made aware that this claims card is a<br> preferred method of payout from Hollard I HAVE TO EMPLOY MANUAL LABOUR TO IMPROVE MY SECURTIY. A LOT OF MY ITEMS WILL AVE TO BE ORDERED ONLINE FROM FOREIGN COUNTRY FOR DELIVERY TO SA .THEY SAY IT IS STATED IN THEIR T+C'S BUT APPEARS AS FOLLOWS WHICH IS VERY VAGOU TO US CONSUMERS \We may at Our option repair

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Replies (1)
Hollard Insurance
Hollard Insurance's reply04 Aug 2015, 15:08
Official
Hello jameel.hoosen,

We are sorry that your claim experience prompted you to contact us with a complaint.

We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our policy administrator to make urgent contact with you to resolve your complaint.

Kind Regards
Lynne Lawrence
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