DH
Delia H

1 reviews | Active since Jan 2016

15 Jan 2016, 18:03

Claim number: 909589

Hi <br> I am home now. My Tv is off again. I would like to know how on earth I am left with a broken tv still after an inspection was done. TWICE!! What type of contractor is this.<br> I need this tv replaced. The screen is off but no sound is coming through. This is what I said was the problem when I first lodge the claim. This happened again after the inspection was done, then the back of the Tv was melted. <br> I can guarantee you that your contractor did not open up the Tv to see what the problem is. Why was the Tv not melted on the first inspection. And yet also the same problem is here. This TV gave problems straight after the Lightning on the 16th Nov 15.<br> I want this claim sorted out with a solution. Even if ur own Manager comes to inspect this thing. But how thick would I be to keep complaining about the same thing if this wasn't my fault. <br> I need a response or I will take this further. I'm not going to let this go. I myself am in insurance but guarantee you I would never take my clients for a ride like this. Your contractor did not inspect this TV properly. How can one tv be damaged but both was reported to be damaged at the same time. <br> Till now I emailed two days ago I have no reply

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply20 Jan 2016, 10:28
Official
Hello Dherman,

We are sorry that your claims experience prompted you to contact us with a complaint and apologise for any inconvenience caused.

The matter has been escalated to our service provider for urgent attention and feedback on the way forward will be provided as soon as possible.

Kind Regards
Nathan Mangope
***
Group Complaints Management