Claim number ***

I claimed for a car loss due to hijacking, during the claim they made me pay for insurance premiums, now at the point of finalizing, the process is so tedious and feedback from consultants and team leaders is appalling, was given two wrong final car figures if i had not queried i was going to be short-changed, staff is impolite, impatient, unrealistic, and inaccurate, pathetic attention to detail, and late. i have waited now for seven working days for the refund of my premiums,i even dropprd an email to ask about this and its three days now with no response...Hollard wow, i used to think high of you,, you have just lost a customer,,, not that i matter to you anyway