MN
Muzi N
1 reviews | Active since Apr 2012
17 Dec 2015, 14:24
Claim not settled
I put in a claim (2/12/15) and the insurance is sending from pillar to post. My car is still not fixed and I Neo promised to come back to me and today I'm still waiting. This is bad service at its worst. Interestingly my premiums are up to date. I find this unacceptable.
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Hollard Insurance's replyOfficial
17 Dec 2015, 15:00Hello Ntofontofo,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply17 Dec 2015, 15:00
Official
Hello Ntofontofo,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Kind Regards
Lynne Lawrence
***