TD
Thandile D
1 reviews | Active since Sept 2011
27 Oct 2015, 06:37
Claim not resolved after 3 months
My claim for house break-in was submitted on 29 July 2015 through my agent PSG. psgtp*** , ID ***. Since then, PSG has been telling me no work from Hollard because there is a backlog of claims. Is this true? Can you assist me on this matter? Regards Thandile
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Hollard Insurance's replyOfficial
27 Oct 2015, 08:04Hello dlk001,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received on your claim.
Please note that we have escalated your complaint to the claims manager for urgent investigation and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received on your claim.
Please note that we have escalated your complaint to the claims manager for urgent investigation and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply27 Oct 2015, 08:04
Official
Hello dlk001,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received on your claim.
Please note that we have escalated your complaint to the claims manager for urgent investigation and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received on your claim.
Please note that we have escalated your complaint to the claims manager for urgent investigation and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***