Claim no update and sending *********** people to my house for assessments

<p>I submit a claim. Got a message on the 24/06/2016 that a agent will contact me within 48 hours. I knew witht he attitude the agent gave me i would have problems wiht this claim as he has no customer service and with his attitude knew he would have some sought story why not to pay the claim. He sent out and Loss adjustor Craig Whittle on the 30 June. This is a week after the claim after I contacted him and he didnt contact me. I have to phone everytime no update never. Criag Whittle came out saw him also had an attitiude came into my yard for 5 minutes and made his findings that wouldnt have been possible if they sent out a proper engineer that take his time and do proper troubleshooting casuse according to him my pool was installed incorrecctly by guys who has been in the Pool business for more then 50 years and build all pools in Ennerdale. He sent out pool guys not explaining what they need to come do regarding the damp on the wall and I had to explain to them what the problem is. They were there in the morning at 8 untill 4 but only worked for 2 hours laying on my grass relaxing dont know nothin gabout pools as they didnt even know what is the draining pipe. Phone the insurace again. Please note that I phone them everytime. My claim agent says they not gonna pay for the damage to my pool but will sent the loss adjustor again. I said no I want to speak to a manager. Then he tells me know I cant speak to a manager as he is handling my claim with an attitiude. Team leader phone me back as I want another loss adjustor. But they sent out the same company. This time not one of the shareholders but someone who is working for them obviuous not independat as why would he go over his bosses head and get a different finding. They sent out the pool guys again to dig but they cant find anything. the the Loss Adjustor came out Les Wagenaar Friday the 8th of July . He say something is wrong under my house maybe a burst Pipe he needs to sent out a plumber cause the pool guys (InStyle Pools ) cant find anything and int he 1st place they dont even know where the drainage pipe is (***********). this was the last I heard of him. I contacted him numerous times last week on his cell and his office. He will phone me back untill today he only picked up his phone. Telling me the insurace said they must dig up to check whats wrong but according to the insurace they have never told them that. They were not even updated. Again I feel the insurance sent *********** people to my house everytime I have a claim as no one has ever sort out thing the way they were as they always leave me worst off then I was before. I need to urgent Speak to a manger or I will just go down to My colleuge to tell them about this. O I FORGOT to say I work for the Media and will take this to the highest level if I need to. Even if I have to go to the CEO so best if for you to let a area manger phone me. Wiht my previuos claim there was a loss adjustor and manger at my house for an assesment and they didnt advise that my Pool was built incorrectly. now that I have a claim after 3 years its the case.</p> <p>My claim number is 935948/1</p>