Claim Handlers Who Lie

<p>I put an accident claim through to Hollard on Monday 24 April (almost 3 weeks ago). Since then there have been so many delays in getting approval for my car to be fixed. It has taken more than two weeks and now I have to wait another 3 weeks for my car to get fixed.</p> <p> </p> <p>Lie Number 1</p> <p> </p> <p>On Friday 5 May I followed up on my claim. The person who was handling my claim, Lehlogonolo, told me that she has done everything she needs to do to give the repair shop authorisation but she is struggling to get hold of the police to confirm my report. She assured me that she had already spoken to the 3rd party who's car I had hit. She also assured me that she would give me a call on Monday 8 May to give me an udpdate. I waited all day for her call and eventually decided to call her myself around 4:45 - 15 minutes before they close. I was told that she is in a meeting and she will call me before she goes home. That never happened. I was then called by a lady named Kholofelo after hours , just before 6pm. She told me that my claim has not been authorised because no one had called the 3rd party of the accident yet (the one Lehlogonolo had told me she had called) and that no one has called the police to confirm the accident report. </p> <p> </p> <p>Lie Number 2</p> <p> </p> <p>Kholofelo, my new handler, assured me that she would take care of my claim and give me a call once she had spoken to her boss the following morning. That call never happened (I didnt expect it to). I called her around 2pm to follow up. She then told me that the repairs were authorised that morning and that she could not call me as she was in training. I called the repair shop thereafter to confirm that they had been given authorisation. The repair shop had NOT recieved authorisation at all. The repair shop even called Hollard on my behalf and a gentleman told them that there is NO authorisation given and that Kholofelo had left for her lunch break.</p> <p> </p> <p>All of the above has resulted in more than 2 weeks delay in getting my car back. It has now been 20 days since the accident and they have only started with repairs today - who knows how much longer I will have to wait??</p>